QUALIFICATION COMPLETION

 

When you enrol onto one of our courses/qualifications, you will be given ‘life-long’ access to your online learning platform. We feel that this is of utmost importance, as the time you will often need these resources or will need to reference a lesson that you learnt as part of your course will be when you are actively working in the industry and working with your paying clients.

It is important to note though, that when you enrol onto a qualification you will be given one year to complete this.

All of our qualifications are fully supported, and we will set a clear time to completion with you when you first enrol. This will give you targets to aim for, and all of our qualifications can be fully completed within 5-6 months if you follow these assessment dates.

The reason that we have a 12 month cut off , is to ensure that our learners get the most out of their qualification and so that the knowledge is where it should be when a learner completes their final course assessments.

Our support tutors will always keep in touch with all learners throughout their learning journey, and if any concerns are raised about completing within the 12 months we will be at hand to discuss an extension where necessary (dependant on progress and the reasons given) .

REFUND/CANCELLATION POLICY

 

When you purchase and enrol onto one of our courses or qualifications you receive immediate access to our online learnng platform and the ‘digital content’ that makes up your course/qualification. By accessing any part of the course/qualification (including the introductory module) you are giving your express consent for our service to you to commence immediately and you acknowledge that you will immediately lose the right to cancel your purchase and receive a refund.

On condition that you have not accessed the course/qualification you may withdraw from it for any reason (including if you simply change your mind) within 14 days of the date of purchasing your course/qualification. Your ability to withdraw from a course/qualification expires after this period or on the date within this period that you access the course/qualification, as more particularly described below. To withdraw, you must notify us via email within those 14 days. In circumstances where we have not received your cancellation notification, you will be required to provide evidence. You are therefore required to retain evidence of a read receipt if sent by e-mail. In such instances you will be responsible for any costs incurred by us such as bank fees, transfer charges or enrolment costs from processing/receiving your payment of the course fee and or refunding the course fee.

The right to withdraw within 14 days of the date of purchase does not apply once you access any part of the course/qualification (including the introductory module) or area of the website that is only available to enrolled students. You agree and understand that your cancellation rights will end on the expiry of 14 days from the date of purchasing the course/qualification or as soon as you access the course/qualification or any area of the website that is only available to enrolled students (whichever is the first to occur).

Following the expiration of 14 days from the date of purchasing the course/qualification or the date within this 14-day period that you access the course/qualification, no refunds under any circumstances (including but not limited to pregnancy, illness, injury, relocation or any other change in personal circumstances) will be given and the obligation to make outstanding payments, whether or not they have yet fallen due, will not be cancelled. The facility of paying the course fee by instalments is offered to assist you spread your expenditure only, you will be responsible for full payment of the course fee.

When you are paying the course fee by instalments, access will only be given to the course on condition that all due instalment payments have been made to date in accordance with the payment schedule. If for any reason payments as outlined in any payment schedule are not received or any payment is returned, refunded or retrieved by you, your credit card company or the entity through which you have arranged finance, your access to the course/qualification will be denied. Under these circumstances (i) we will no longer be under any obligation to you; (ii) no refund will be given of the initial deposit or any payments made up to the date you breach the payment schedule; (iii) all outstanding payments (including those that have not yet fallen due) will become payable immediately by you; and (iv) we will take any action required to reclaim such outstanding payments plus any fees related to your default charged to us by third parties (including chargeback fees levied by your credit card company for retrieving payments you have made to us).

From time to time we may run promotional offers. You accept that Performance Training Academy will not refund to you any difference in a course/qualification fee (whether paid or due to be paid by you or on your behalf) and those advertised in any promotional offer. Any promotional offer may be subject to additional or replacement terms and conditions in relation to the course/qualification on which you enrol. Any change will be shown on the purchase notification. 

PRIVACY POLICY

 

The policy: This privacy policy notice is for this website; https://performancetrainingacademy.com and the purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

 

Our Privacy Policy was last updated on 21st May 2018. It governs the privacy terms of our website, located at https://performancetrainingacademy.com, served by Performance Training Academy Ltd (Registered in England:14026998. Address: 6 The Parade, Exmouth, Devon, United Kingdom, EX8 1RL) and governs the privacy of those who use it, and the tools we provide you (the “Website” or the “Service”). 

Your Privacy

Our Website follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. You will see terms in our Privacy Policy that are capitalised. These terms have meanings as described in the Definitions section below.

Definitions

  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Cookies are small pieces of data stored on a User’s device.
  • Data Controller: Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject: Data Subject is any living individual who is the subject of Personal Data.
  • User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

 

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

  • Personal Data
  • While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address, Name, Address, Province, ZIP/Postal code, City, Cookies and Usage Data.
  • We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
  • Usage Data
  • We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Tracking & Cookies Data
  • We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
  • Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
  • Examples of Cookies we use: session cookies (we use these cookies to operate our Service) and preference cookies (we use these cookies to remember your preferences and various settings).

 

Use of Data

We use the collected data for various purposes:

  • To operate and maintain the website;
  • To create your account, identify you as a user of the website, and customise the website to your account;
  • To send you promotional information, such as newsletters. Each email newsletter will provide information on how to opt-out of future mailings by unsubscribing;
  • To send you administrative communications, such as administrative emails, confirmation e-mails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure website performance;
  • To process payment for purchases you make to performancetrainingacademy.com;
  • To protect, investigate, and deter against unauthorised or illegal activity;
  • To review the effectiveness of our marketing programs and analyse other general demographic trends;
  • To notify you of new information or services that may be of interest to you; or,
  • To send promotional materials.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Disclosure Of Data

  • Business Transaction. If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Performance Training Academy Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Performance Training Academy may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Performance Training Academy Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Performance Training Academy Ltd relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You can read more about your rights in details here;

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Remarketing: Performance Training Academy Ltd uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, Performance Training Academy Ltd uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook.  However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Facebook: Privacy Policy

Google: Privacy Policy

Proof: Privacy policy 

LinkedIn: Privacy policy 

Newsletters: Performance Training Academy Ltd uses Active Campaign as its email service provider & CRM. Active Campaign collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. Upon subscription, Active Campaign also tracks the pages you visit on the website.

Our newsletters contain tracking pixels. This pixel is embedded in emails and allows us an analysis of the success of our newsletters. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. This behavior is not passed to third-parties. All data submitted at the time of subscription to our newsletter is stored on Active Campaign’s servers. You may access Active Campaign privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

We may also rely on a third-party service, Thrive Leads, to service certain pop-up subscription boxes. Any information collected by Thrive Leads is passed through directly to Active Campaign and is not stored by any party other than Active Campaign.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • ThriveCart: Their Privacy Policy can be viewed at https://thrivecart.com/legal/privacy.html

Upon making a purchase, you will receive email confirmations to the email address you provide during your purchase. These emails are sent through Active Campaign as detailed above.

Webinars: From time to time, Performance Training Academy Ltd will host webinars, which are hosted through WebinarJam, GoToWebinar or Zoom. If you elect to participate in a webinar, you will be required to submit personal information to register and login. You may also receive e-mail communications regarding reminders and playback availability.

All information submitted for your participation is stored by the software hosting the webinar. Please consult their individual privacy policies.

GoToWebinar: Privacy Policy

Zoom: Privacy Policy

WebinarJam: Privacy Policy

Any information provided to the above third-party services will also be passed to Active Campaign. Any information collected by the above webinar providers is passed directly to Active Campaign and is not stored by any party other than Active Campaign & the webinar provider.

COOKIES

Performance Training Academy Ltd uses cookies to: store visitors’ preferences; record user-specific information on what pages users access or visit; ensure that visitors are not repeatedly sent the same banner ads; or customise our content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of Performance Training Academy Ltd may be entirely usable.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by using the email address info@ptafitness.co.uk.